Privacy Policy

THIS TGTOW.COM PRIVACY POLICY ("PRIVACY POLICY") APPLIES TO HOW WE COLLECT, USE AND PROCESS YOUR PERSONAL INFORMATION. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING OUR THE TGTOW SERVICE OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. This notice applies to users of TGTOW.COM’s services anywhere in the world, including users of TGTOW.COM’s apps, websites, features or other services.

  1. SCOPE OF THIS PRIVACY POLICY
    1. Introduction and scope
      1. TGTOW.COM ("TGTOW.COM" or "we" or "us" or "our") ") is an online platform whereby users can connect with vendors who offer roadside assistance and towing services and other value-added services in South Africa and all other countries where TG Tow operate.
      2. TGTOW.COM strives to ensure that our use of your Personal Information of a data subjects (a person to whom Personal Information relates) is lawful, reasonable, and relevant to our business activities, with the ultimate goal of improving our offerings and your experience.
      3. We have appointed an Information Officer who is responsible for overseeing questions in relation to the Privacy Policy. You may contact our Information Officer at TshepoMapheto@TGTOW.COM or the TGTOW.COM Support team at enquiries@TGTOW.COM to discuss this Privacy Policy or your rights under data protection laws that are applicable to you.
      4. This Privacy Policy describes how we will treat your Personal Information whether provided by you to us, or collected by us through other means in your ordinary use of our products and/or services, which includes access to our apps, websites, features or other services.
      5. This Privacy Policy must be read together with any Website terms and conditions and any other documents or agreements that describe the manner in which we, in specific circumstances, collect or process Personal information about you. This will enable you to understand the manner in which TGTOW.COM will process your Personal Information. This Privacy Policy supplements such other documents and agreements but does not supersede them and in the event of any conflict, ambiguity or inconsistency between this Privacy Policy and such other documents and agreements, the terms of the particular document or agreement will prevail.

  2. THE PERSONAL INFORMATION THAT WE COLLECT ABOUT YOU?
    1. TGTOW.COM may collect, acquire, receive, record, organise, collate, store, update, change, retrieve, read, process, analyse, use and share your Personal Information in the manner as set out in this Privacy Policy. When we perform one or more of these actions, we are "Processing" your Personal Information.
    2. "Personal Information" refers to private information about an identifiable natural or juristic person. Personal Information does not include information that does not identify a person (including in instances where that information has been anonymised). The Personal Information that we collect about you may differ on the basis of the products and services that you receive from TGTOW.COM.
    3. We may process various types of Personal Information as follows:
      1. Identity Information, which includes information concerning your name, username or similar identifier, date of birth, and indirectly may include your gender, race and legal status;
      2. Contact Information, which includes your billing addresses, delivery addresses, e-mail addresses and telephone numbers, as well as company secretarial information that has been disclosed in relation to you;
      3. Financial Information, which includes bank account and payment card details, insurance information, financial statements and VAT registration numbers and credit ratings;
      4. Usage Information, which includes information as to your access to and use of the Website, products and services;
      5. Marketing and Communications Information, which includes your preferences in respect of receiving marketing information from us and our third parties, and your communication preferences.
    4. TGTOW.COM may also process, collect, store and/or use aggregated data, which may include historical or statistical data ("Aggregated Data") for any purpose. Aggregated Data may be derived from your Personal Information but is not considered Personal Information, as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Information in a manner that has the result that it can directly or indirectly identify you, we will treat the combined data as Personal Information, which will be managed in accordance with this Privacy Policy.

  3. HOW WE COLLECT YOUR PERSONAL INFORMATION

    collects the following data:
    1. Data provided by users. This includes:
      1. User profile information: We collect data when users create or update their TGTOW.COM accounts, or place orders via our website or app. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driving licence and other government-issued documents (which may include identification numbers as well as date of birth, gender and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings and evidence of health or fitness to provide services using TGTOW.COM apps.
      2. Enhanced background check information (drivers and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), licence status, known aliases and prior addresses, and right to work. This information may be collected by an authorised vendor on TGTOW.COM’s behalf.
      3. Identity verification photos: This includes photos of users (such as selfies) and/or their government-issued identifications (such as driving licences or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
      4. Demographic data: We may collect demographic data about users, such as date of birth/age, gender or occupation, when required for certain TGTOW.COM services. We may also collect demographic data through user surveys.
      5. User content: We collect the data submitted by users when they contact TGTOW.COM customer support (including at TGTOW.COM Hubs or via phone chat or video conferencing tools); provide ratings or feedback for other users, partners or merchants; or otherwise contact TGTOW.COM. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with TGTOW.COM. The contents of photos and recordings submitted by users are subject TGTOW.COM guidelines.
    2. Direct or active collection from you
      1. We may require that you submit certain information to enable you to access portion of the Website, to make use of our services, to purchase our goods or services, to facilitate the conclusion of an agreement with us, or that is necessary for our fulfilment of our statutory or regulatory obligations. We also collect Personal Information directly from you when you communicate directly with us, for example via e-mail, telephone calls, feedback forms or site comments
      2. If you contact us, we reserve the right to retain a record of that correspondence, which may include Personal Information
      3. The Personal Information that we actively collect from you may include any of the Personal Information listed in clause 2 of this Privacy Policy
    3. Passive collection from your Access Device
      1. We may passively collect certain of your Personal Information from the Access Device that you use to access and navigate the Website (each an "Access Device"), by way of various technological applications, for instance, using server logs to collect and maintain log information.
      2. We also use cookies and anonymous identifiers which enable our computer system to recognise you when you next visit the Website to distinguish you from other users and to improve our service to you, and which can be used to enhance the content of the Website and make it more user-friendly, as well as to give you a more personalised experience.
      3. A cookie is a small piece of data (an alphanumeric identifier) which our computer system transfers to your Access Device through your web browser when you visit the Website and which is stored in your web browser. When you visit the Website again, the cookie allows the site to recognise your browser. Cookies may store user preferences and other information.
      4. You may disable the use of cookies by configuring your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do so, you may not be able to enjoy all of the features and functionality of the Website

  4. HOW WE USE YOUR PERSONAL INFORMATION
    1. We use the Personal Information we collect from you to maintain and improve the Website and to improve the experience of our users, to facilitate the sale of our products and the provision of our services and to fulfil our statutory and regulatory obligations.
    2. We may also use your Personal Information to:
      1. retain and make information available to you on the Website;
      2. create your user account and allow use of the Website;
      3. maintain and update our customer, or potential customer, databases;
      4. establish and verify your identity on the Website;
      5. operate, administer, secure and develop the Website and the performance and functionality of the Website;
      6. detect, prevent or manage actual or alleged fraud, security breaches or the abuse, misuse or unauthorised use of the Website and contraventions of this Privacy Policy or any of the terms and conditions that apply to your use of the Website;
      7. inform you about any changes to the Website, this Privacy Policy or other changes that are relevant to you;
      8. analyse and compare how you make use of the Website, including your browsing habits, click-patterns, preferences, frequency and times of use and trends;
      9. provide you with marketing material that is relevant to you;
      10. diagnose and deal with technical issues and customer support queries and other user queries;
      11. protect our rights in any litigation that may involve you;
      12. for security, administrative and legal purposes;
      13. comply with our statutory obligations, including submissions to the Companies and Intellectual Property Commission ("CIPC"), as well as engaging with regulatory authorities;
      14. facilitate publication on the Stock Exchange News Services ("SENS") and to enable users to access SENS announcements;
      15. for customer relations purposes;
      16. conduct TGTOW.COM's recruitment and hiring processes, which includes the conducting of criminal record and credit checks, referrals, the capturing of job applicant's details and the providing of status updates to job applicants;
      17. to fulfil any contractual obligations that we may have to you or any third party;
      18. communicate with you and retain a record of our communications with you and your communications with us;
      19. for other lawful purposes that are relevant to our business activities or regulatory functions.
    3. TGTOW.COM will restrict its processing of your Personal Information to the original purpose for which it was collected, unless TGTOW.COM reasonably considers that it is necessary to process it for another purpose that is compatible with the original purpose.
    4. TGTOW.COM may, where permitted or required to do so by applicable legislation, process your Personal Information without your knowledge or consent, and will do so in accordance with the further provisions of this Privacy Policy.

  5. COMPULSORY PERSONAL INFORMATION AND CONSEQUENCES OF NOT SHARING WITH US Where TGTOW.COM is required to process certain Personal Information by law, or in terms of a contract that we have with you, and you fail to provide such Personal Information when requested to do so, TGTOW.COM may be unable to perform in terms of the contract we have in place or are trying to enter into with you. In this case, TGTOW.COM may be required to terminate the contract and/or relationship, upon notification to you, which termination will be done in accordance with the terms of the contract and all applicable legislation.

    [In the clause above, you agree and accept that there is certain compulsory Personal Information you must provide us with if you want to enjoy all of the features and functionality on the Website. If you decide not to provide us with such compulsory Personal Information, you agree that we may limit certain features and functionality on the Website.]

  6. SHARING OF YOUR PERSONAL INFORMATION
    1. We will not intentionally disclose your Personal Information, whether for commercial gain or otherwise, other than with your permission, as permitted by applicable law or in the manner as set out in this Privacy Policy.
    2. TGTOW.COM may share your Personal Information under the following circumstances:
      1. with our affiliates and employees, contractors and agents, advisers, service providers and suppliers of us and our affiliates that have agreed to be bound by this Privacy Policy or confidentiality terms and/or obligations that offer a similar level of protection;
      2. with our affiliates and employees, suppliers, service providers, contractors and agents of us and our affiliates if and to the extent that they require such Personal Information in the provision of services for or to us, which include hosting, development and administration, technical support and other support services relating to the Website or the operation of TGTOW.COM's business. We will authorise any Personal Information processing done by a third party on our behalf, amongst other things by entering into written agreements with those third parties governing our relationship with them and containing confidentiality and non-disclosure provisions;
      3. to enable us to enforce or apply any other contract between you and us;
      4. to protect our rights, property or safety or that of our customers, employees, contractors, suppliers, service providers, agents and any other third party;
      5. to mitigate any actual or reasonably perceived risk to us, our customers, employees, contractors, agents or any other third party;
      6. with governmental agencies and other regulatory or self-regulatory bodies, if required to do so by law or we reasonably believe that such action is necessary to:
        1. comply with the law or with any legal process;
        2. protect and defend the rights, property or safety of TGTOW.COM, or our customers, employees, contractors, suppliers, service providers, agents or any third party;
        3. detect, prevent or manage actual or alleged fraud, security breaches, technical issues, or the abuse, misuse or unauthorised use of the Website and contraventions of this Privacy Policy; and
        4. protect the rights, property or safety of members of the public (if you provide false or deceptive information or misrepresent yourself, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities).

  7. STORAGE AND TRANSFER OF YOUR PERSONAL INFORMATION
    1. We store your Personal Information on our servers or those of our service providers and in hard copy format at our offices and at the storage facilities of our third party record storage and management providers.
    2. We reserve the right to transfer to and/or store your Personal Information on servers in a jurisdiction other than where it was collected.
    3. If the location to which Personal Information is transferred and/or is stored does not have substantially similar laws to those of South Africa, which provide for the protection of Personal Information, we will take reasonably practicable steps, including the imposition of appropriate contractual terms to ensure that your Personal Information is adequately protected in that jurisdiction.

  8. SECURITY
    1. We take reasonable technical and organisational measures to secure the integrity of retained information and protect it from misuse, loss, alteration and destruction though the use of accepted technological standards that prevent unauthorised access to or disclosure of your Personal Information. These measures are reviewed periodically by us.
    2. Despite the above measures being taken when Processing Personal Information, we do not guarantee that your Personal Information is 100% secure.
    3. TGTOW.COM has implemented procedures to address actual and suspected data breaches and undertakes to notify you and the relevant regulatory authorities of breaches in instances in which TGTOW.COM is legally required to do so and within the period in which such notification is necessary.
    4. [In this clause, you acknowledge that you know and you accept that technology is not absolutely secure and there is a risk that your Personal Information will not be secure when processed by means of technology. We do not promise that we can keep your Personal Information completely secure. You will not be able to take action against us if you suffer losses or damages in these circumstances.]

  9. RETENTION OF YOUR PERSONAL INFORMATION AND SPECIAL PERSONAL INFORMATION
    1. We may retain and Process some or all of your Personal Information if and for as long as:
      1. we are required or permitted by law, a code of conduct or a contract with you to do so;
      2. we reasonably need it for lawful purposes related to the performance of our functions and activities;
      3. we reasonably require it for evidentiary purposes; or
      4. you agree to us retaining it for a specified further period.
    2. To determine the appropriate retention period for Personal Information, TGTOW.COM will consider, among other things, the nature and sensitivity of the Personal Information, the potential risks or harm that may result from its unauthorised use or disclosure, the purposes for which we process it and whether those purposes may be achieved through other means. TGTOW.COM will always comply with applicable legal, regulatory, tax, accounting or other requirements as they pertain to the retention of Personal Information.

  10. MAINTENANCE OF YOUR PERSONAL INFORMATION AND SPECIAL PERSONAL INFORMATION
    1. In accordance with applicable legislation and the rules of TGTOW.COM, TGTOW.COM will take all necessary steps to ensure that the persons responsible for any maintenance of your Personal Information do so in a manner that ensures that it is accurate, complete, not misleading and is up to date.
    2. It is your responsibility to advise TGTOW.COM or the persons responsible for the maintenance of your Personal Information should any of Personal Information we have about you be incorrect, incomplete, misleading or out of date, by notifying us at the contact details set out in clause 18.1 below.

  11. YOUR RIGHTS
    1. Data protection laws confer certain rights on you in respect of your Personal Information, which include the right to:
      1. Block all cookies, by setting your browser to do so, including cookies associated with our products and services or to indicate when a cookie is being sent by us.
      2. Request access to your Personal Information (commonly known as a “data subject access request”), thereby enabling you to receive a copy of the Personal Information retained about you.
      3. Request the correction of your Personal Information, in order to ensure that any incomplete or inaccurate Personal Information is corrected.
      4. Request erasure of your Personal Information, where there is no lawful basis for the retention or continued processing of it.
      5. Object to the processing of your Personal Information for legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
      6. Request restriction of processing of your Personal Information. This enables you to ask TGTOW.COM to suspend the processing of your Personal Information in limited circumstances, which may differ by jurisdiction.
      7. Withdraw consent previously given in respect of the processing of your Personal Information at any time which withdrawal of consent will not affect the lawfulness of any processing carried out prior to your notice of withdrawal. Withdrawal of consent may limit the ability of TGTOW.COM or a third party to provide certain products or services to you, but will not affect the continued processing of your Personal Information in instances in which your consent is not required.
    2. As far as the law allows, we may charge a fee for attending to any of the above requests, and may also refuse to carry out any of your requests in whole or in part.

  12. CHANGES TO THIS PRIVACY POLICY This Privacy Policy may be amended from time to time by publishing a new version on our Website.

  13. CHILDREN The Website and TGTOW.COM's products and services are not targeted at children (a natural person under the age of 18 years). We will not knowingly collect Personal Information in respect of children without express permission to do so from a competent person (any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child).

  14. DIRECT MARKETING
    1. When you register to use the Website, you will be required to provide your consent to agree to receive marketing communication from us.
    2. You may refuse to accept, require us to discontinue, or pre-emptively block any approach or communication from us if that approach or communication is primarily for the purpose of direct marketing (“direct marketing communications”).
    3. You may opt out of receiving direct marketing communication from us at any time by requesting us (in the manner set out in the communication or by contacting us at the contact details set out in clause 18) to stop providing any direct marketing communication to you.
    4. If you have chosen to opt out, we may send you written confirmation of receipt of your opt out request (which may be in electronic form), and will thereafter not send any further direct marketing communication to you. Please note that you may continue to receive communication from TGTOW.COM that is not marketing related.

  15. THIRD PARTY SITES
    1. This Privacy Policy does not apply to the websites of any other parties, or the applications, products or services, such websites advertise and which may be linked to this Website, or websites that link to or advertise this Website. TGTOW.COM is not responsible for the privacy practices of such third party websites.
    2. We advise you to read the privacy policy of each third party website and decide whether you agree to their privacy practices and policies, as these third party websites may also be collecting or sharing your Personal Information.
    3. [We are not liable if you suffer losses or damages when visiting third party websites by following a link to that website from this Website. You accept that there may be risks when you use such third party websites, and you do so at your own risk.]

  16. CONSUMER PROTECTION ACT, PROTECTION OF PERSONAL INFORMATION ACT AND OTHER LAWS
    1. If this Privacy Policy or any provision in this Privacy Policy is regulated by or subject to the Consumer Protection Act, the Protection of Personal Information Act, 2013 ("POPIA") or other laws, it is not intended that any provision of this Privacy Policy contravenes any provision of the Consumer Protection Act, POPIA or such other laws. Therefore all provisions of this Privacy Policy must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act, POPIA and such other laws are complied with.
    2. No provision of this Privacy Policy:
      1. does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or wilful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption;
      2. requires you to assume risk or liability for the kind of liability or loss, to the extent that the law does not allow such an assumption of risk or liability; or
      3. limits or excludes any warranties or obligations which are implied into this Privacy Policy by the Consumer Protection Act (to the extent applicable), POPIA (to the extent applicable), or other applicable laws or which we give under the Consumer Protection Act (to the extent applicable), POPIA (to the extent applicable), or other applicable laws, to the extent that the law does not allow them to be limited or excluded.

  17. GENERAL
    1. You agree that this Privacy Policy our relationship and any dispute of whatsoever nature relating to or arising out of this Privacy Policy whether directly or indirectly is governed by South African law, without giving effect to any principle of conflict of laws.
    2. Our failure to exercise or enforce any right or provision of this Privacy Policy shall not constitute a waiver of such right or provision.
    3. Each provision of this Privacy Policy, and each part of any provision, is removable and detachable from the others. As far as the law allows, if any provision (or part of a provision) of this Privacy Policy is found by a court or authority of competent jurisdiction to be illegal, invalid or unenforceable (including without limitation, because it is not consistent with the law of another jurisdiction), it must be treated as if it was not included in this Privacy Policy and the rest of this Privacy Policy will still be valid and enforceable.

  18. QUERIES AND CONTACT DETAILS OF THE INFORMATION REGULATOR
    1. Should you feel that your rights in respect of your Personal Information have been infringed, please address your concerns to the TGTOW.COM Information Officer at Tshepo.Mapheto@TGTOW.COM or the TGTOW.COM Support team at enquiries@TGTOW.COM.
    2. If you feel that the attempts by TGTOW.COM to resolve the matter have been inadequate, you may lodge a complaint with the South African Information Regulator by accessing their website at www.justice.gove.za/inforeg.